Contact information

Contact Information

Losanta Living

We're a small, dedicated team, and we genuinely want to hear from you — whether you have a question before ordering, need help with an existing order, or just want to share feedback on a piece you love.

How to Reach Us

Email: support@losantaliving.com

Email is the fastest and most reliable way to reach our team. Please include your order number (if applicable) so we can assist you as quickly as possible.

Response Times

We aim to respond to all inquiries within 1–2 business days. During high-volume periods (holidays, sales events), response times may be slightly longer, but we're committed to getting back to every customer.

What to Include in Your Message

To help us assist you as quickly as possible, please include:

Your order number (if your inquiry relates to a purchase)
A clear description of your question or issue
Photos or video, if relevant (for damaged, defective, or incorrect items — see our [Refund & Return Policy])

What We Can Help With

Order status and tracking
Product questions
Damaged, defective, or incorrect item claims
Returns and refunds
General feedback and suggestions
Wholesale or partnership inquiries

Business Hours

Our support team is available Monday–Friday, excluding major U.S. holidays. Messages received outside these hours will be answered on the next business day.