Shipping policy

Shipping Policy

Losanta Living

Thanks for shopping with Losanta Living! Below is everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within 3–7 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may take slightly longer. If there will be a significant delay, we will contact you via email.

Shipping Times

Because our pieces are thoughtfully sourced from partners around the world, shipping times vary by item and destination. Estimated delivery windows are:

Destination	Estimated Delivery Time
United States	10–20 business days
Canada	12–25 business days
International	15–30 business days

These are estimates, not guarantees. Delivery times can be affected by customs processing, carrier delays, weather, and high-demand seasons (e.g., holidays).

Please note: Some orders containing multiple items may arrive in separate packages and at different times, as items may ship from different fulfillment locations.

Shipping Costs

Shipping costs are calculated at checkout based on your order and destination. Any applicable free-shipping promotions will be clearly noted on the site or at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update once your order has shipped, as it may take time for the carrier to scan the package into their system.

You can track your order anytime through the link provided in your shipping confirmation email.

International Shipping

We're happy to ship to customers around the world. However, because our products are sourced through international supplier networks, there may be rare cases where we discover — after your order has been placed but before it has been fulfilled — that we are unable to ship a particular item to your location. If this happens, we will notify you as soon as possible and issue a full refund for the affected item(s).

Customs, Duties & Taxes

Losanta Living is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and are determined by your local customs office. We recommend checking with your local authority for more information before placing an order if you're unsure.

Delayed or Missing Packages

If your tracking shows no movement for an extended period, or your package has not arrived within the estimated delivery window, please reach out to us at support@losantaliving.com with your order number and we'll help track it down.

If tracking shows your package as delivered but you haven't received it, please contact us within 7 days so we can investigate with the carrier.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Losanta Living is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@losantaliving.com — we'll do our best to update it before the order ships, but cannot guarantee changes once an order has entered processing.